Invest in Gold
(Last updated on September 7, 2026)
These Aspora Gold UAE Terms and Conditions (“Terms”) apply when you access or use the gold services made available through the Aspora mobile application in the United Arab Emirates.
1. Important information
1.1 Aspora Gold UAE allows eligible customers to access gold purchase, leasing, sale, storage, redemption, delivery and related services provided by O Gold Precious Metals Trading LLC or another UAE gold provider (“Authorised Vendor”) notified to you on the Aspora mobile application (“Platform”) from time to time.
1.2 Aspora provides the digital interface through which you may access the Gold Services offered by Authorised Vendor. Aspora may provide onboarding support, collect KYC information, display transaction information and provide first-level customer support, as may be required to allow you to access the Gold Services offered through the Platform.
1.3 Aspora does not sell gold to you, buy gold from you, store gold, custody gold, insure gold, operate any vault, deliver gold, lease, borrow, deploy or generate any return on gold, guarantee gold prices or provide investment, tax, legal, financial or Sharia advice.
1.4 The Gold Services are provided by the Authorised Vendor. The Authorised Vendor is responsible for gold procurement, allocation, pricing, storage, insurance, delivery, fulfilment, transaction lifecycle support, customer due diligence, AML/CTF checks, sanctions screening and other gold-related operational matters.
1.5 By using Aspora Gold UAE, you agree to these Terms, the Aspora app terms, Aspora’s privacy notice, any applicable product disclosures, any risk warnings shown in the Aspora App and any applicable Authorised Vendor’s terms.
1.6 Gold prices may go down as well as up, as per the market conditions and risk. You may receive less than you paid. Gold is not cash, e-money, a bank deposit or a guaranteed investment. Where you use the Gold Earnings Feature, you may also not receive back the gold you enrolled. By using Aspora Gold UAE, all gold you purchase through the Platform is automatically enrolled in the Gold Earnings Feature (as described in these Terms). There is no gold holding product available on this Platform that does not include the Gold Earnings Feature.
2. Definitions
In these Terms:
2.1 Aspora, we, us or our means the Aspora entity that provides access to the Aspora App.
2.2 Aspora App or Platform means the mobile application or digital platform operated by Aspora or its affiliates.
2.3 Customer, you or your means an eligible Aspora user who accesses or uses Gold offered through the Platform in UAE.
2.4 Gold Provider or OGold or Authorised Vendor means O Gold Precious Metals Trading LLC or any replacement UAE gold provider notified to you through the Platform.
2.5 Gold Services means the gold purchase, sale, storage, redemption, delivery, pricing, account record, leasing, earnings and fulfilment and related services provided by the Authorised Vendor. For the avoidance of doubt, Gold Services includes default enrolment of all gold purchased through the Platform in the Gold Earnings Feature.
2.6 Gold Earnings Feature or Gold Earnings means as defined in clause 15.1 below.
2.7 Gold Holding means the quantity or value of gold purchased by you and recorded in your account, wallet, ledger or sub-account with the Authorised Vendor includes all gold purchased through the Platform (which is enrolled in the Gold Earnings Feature by default) and any claim for the return of an equivalent quantity of gold.
2.8 KYC Information means information required for identity verification, anti-money laundering, counter-terrorist financing, sanctions screening, fraud prevention, source of funds checks, source of wealth checks and customer due diligence.
2.9 Transaction means any instruction to buy, sell, redeem, withdraw, deliver, transfer or otherwise deal with gold through Aspora Gold UAE.
2.10 Vault Operator means any vault, custodian, storage provider, refinery, logistics provider or similar service provider appointed by the Authorised Vendor.
3. Aspora’s role
3.1 Aspora’s role is limited to providing access to Aspora Gold UAE through the Aspora App and supporting related onboarding and customer service processes.
3.2 Aspora may:
(a) make Aspora Gold UAE available in the Aspora App;
(b) collect and process KYC Information;
(c) share KYC Information, personal data and Transaction information with the Authorised Vendor and relevant service providers;
(d) display indicative gold prices, balances, order status and other information received from the Authorised Vendor;
(e) provide first-level customer support;
(f) escalate complaints, delivery issues, balance issues, refund issues, chargebacks, fulfilment issues and operational matters to the Authorised Vendor; and
(g) send you notices, confirmations, risk warnings, product disclosures and operational updates.
3.3 Aspora does not:
(a) sell gold to you;
(b) buy gold from you;
(c) lease or generate profits on your gold;
(d) provide custody or safekeeping of gold;
(e) operate or control any vault;
(f) insure your Gold Holding;
(g) provide delivery or logistics services;
(h) guarantee the availability, quality, purity, storage, delivery, liquidity or resale of gold;
(i) guarantee any price, return, yield, profit or appreciation;
(j) provide investment, financial, tax, legal or Sharia advice;
(k) act as trustee, custodian, broker, dealer or depositary in respect of your Gold Holding;
(l) independently lease, lend, borrow, pledge or deploy your Gold Holding (leasing is facilitated solely through the Authorised Vendor under the Gold Earnings Feature); or
(m) guarantee, fund or underwrite any earnings, return or yield.
4. Authorised Vendor’s role
4.1 The Authorised Vendor is the Gold Provider and is your counterparty for the Gold Services.
4.2 The Authorised Vendor shall be responsible for:
(a) accepting, rejecting, delaying or cancelling Transactions;
(b) verifying your KYC Information and carrying out AML/CTF, sanctions, fraud and source-of-funds checks;
(c) procuring, allocating, recording and maintaining records of gold;
(d) arranging storage, vaulting and insurance;
(e) appointing vault operators, refineries, logistics providers, payment providers, auditors and other third-party service providers;
(f) calculating gold prices, spreads, mark-ups, fees, charges and taxes;
(g) arranging sale, redemption and physical delivery where available;
(h) resolving escalated operational issues and complaints; and
(i) complying with applicable laws and regulatory requirements relating to the Gold Services.
4.3 Authorised Vendor may use affiliates, contractors and third-party providers to perform the Gold Services.
4.4 Aspora is not responsible for any act, omission, delay, insolvency, breach, loss, error, failure, downtime, delivery issue, storage issue or non-performance of the Authorised Vendor or any Vault Operator, except to the extent caused directly by Aspora’s own fraud, wilful misconduct or breach of applicable law.
5. Eligibility and onboarding
5.1 You may use Aspora Gold UAE only if:
(a) you have an active Aspora account;
(b) you satisfy Aspora’s onboarding requirements;
(c) you satisfy Authorised Vendor’s onboarding and customer due diligence requirements;
(d) you provide all requested KYC Information;
(e) you are not located in a restricted jurisdiction;
(f) you are not subject to sanctions or other legal restrictions;
(g) your use of Aspora Gold UAE is lawful; and
(h) you satisfy any minimum age, residency, source of funds, source of wealth and transaction purpose requirements.
5.2 Aspora or Authorised Vendor may request additional information at any time, including identity documents, address documents, bank account information, payment information, tax information, occupation, employer information, source of funds, source of wealth and transaction purpose.
5.3 Aspora or Authorised Vendor may refuse, delay, reverse, cancel, suspend or limit any Transaction if:
(a) your KYC Information is incomplete, inaccurate or unacceptable;
(b) further due diligence is required;
(c) there is any AML/CTF, sanctions, fraud, tax, legal, regulatory or reputational concern is identified;
(d) your Transaction appears suspicious, unusual or inconsistent with your profile;
(e) required payment has not been received, cleared or settled in timely manner;
(f) a technical, pricing, reconciliation, system or operational error has occurred;
(g) Authorised Vendor is unable to source, allocate, store, sell, redeem or deliver gold;
(h) a payment provider, bank, card network, acquirer, payment gateway, vault operator, logistics provider, regulator, law enforcement authority or court requires or permits refusal, delay or suspension; or
(i) Aspora or Authorised Vendor reasonably considers it necessary to protect customers, comply with law or manage risk.
5.4 Aspora or Authorised Vendor may freeze, suspend or restrict your use of Aspora Gold UAE while any review, investigation, dispute, chargeback, reversal, complaint, regulatory check or legal process is ongoing.
6. Customer consent to data sharing
6.1 By using Aspora Gold UAE, you authorise Aspora to collect, use, store and share your KYC Information, personal data, Transaction data and support information with:
(a) the Authorised Vendor;
(b) any Vault Operator or any leasing partner;
(c) any payment provider, acquirer, bank, card network or payment gateway;
(d) any logistics, courier or delivery provider;
(e) any identity verification, AML, sanctions screening, fraud prevention or compliance provider;
(f) any auditor, regulator, tax authority, law enforcement authority, court or government body; and
(g) Aspora’s affiliates, contractors and service providers.
6.2 This data sharing may be used for onboarding, customer due diligence, AML/CTF checks, sanctions screening, fraud prevention, Transaction processing, pricing, storage, vaulting, delivery, reconciliation, reporting, complaints, refunds, chargebacks, legal obligations, regulatory compliance, and administration of the Gold Earnings Feature.
6.3 The Authorised Vendor and leasing partner may each separately process your personal data as independent controllers or equivalent responsible entities under applicable data protection law. Each of those entities is responsible for its own processing and its own compliance with applicable data protection law in its jurisdiction.
6.4 You must ensure that all information you provide is accurate, complete and up to date.
6.5 If you refuse or withdraw any consent required to provide Aspora Gold UAE, Aspora or the Authorised Vendor may refuse, suspend or terminate your access to Aspora Gold UAE.
7. Purchase orders
7.1 You may place an order to purchase gold through the Aspora App, subject to eligibility, availability, limits, pricing, KYC approval, payment approval and the Authorised Vendor acceptance.
7.2 Any gold price displayed in the Aspora App is indicative until your order is accepted and confirmed.
7.3 Gold prices may change at any time due to market movements, exchange rates, liquidity, spreads, mark-ups, taxes, fees, payment costs, settlement delays, technical issues or other factors.
7.4 A purchase order is not binding unless and until:
(a) you submit a valid instruction;
(b) payment has been authorised, received, cleared and/or settled as required;
(c) all required KYC, AML/CTF, sanctions and fraud checks have been completed to Authorised Vendor’s satisfaction;
(d) Authorised Vendor accepts the order; and
(e) Authorised Vendor records or confirms the relevant Gold Holding in your account, wallet, ledger or sub-account.
7.5 The Authorised Vendor may reject an order after submission if the order cannot be processed, payment fails, checks are not completed, gold is unavailable, a pricing error occurs, or the order creates legal, regulatory, operational or risk concerns.
7.6 If your purchase order is rejected after payment has been received, the relevant amount will be refunded or returned in accordance with applicable payment rules, subject to any lawful fees, deductions or charges, as applicable.
7.7 Once a purchase order is accepted and completed, you may not cancel it unless required by applicable law or expressly permitted by the Authorised Vendor.
8. Ownership and nature of Gold Holdings
8.1 Your rights in your Gold Holding depend on the structure used by the Authorised Vendor and the applicable product disclosure.
8.2 Your Gold Holding may represent:
(a) allocated gold;
(b) fractional ownership of larger bars;
(c) pooled gold;
(d) gold units;
(e) ledger balances backed by physical gold;
(f) another structure disclosed by the Authorised Vendor; or
(g) a contractual claim against the Authorised Vendor or a counterparty for the return of an equivalent quantity of gold, where enrolled in the Gold Earnings Feature.
8.3 You should read the applicable product disclosure carefully before placing a Transaction.
8.4 Aspora does not hold legal title to your Gold Holding and does not treat your Gold Holding as Aspora property.
8.5 The Authorised Vendor is responsible for maintaining records of your Gold Holding.
8.6 Your Gold Holding is not a cash balance, bank deposit, e-money balance, payment account or guaranteed investment.
8.7 Aspora does not represent that your Gold Holding is protected by any deposit guarantee scheme, investor compensation scheme or similar protection scheme.
9. Storage, vaulting and insurance
9.1 Gold purchased through Aspora Gold UAE will be stored by or on behalf of the Authorised Vendor with a Vault Operator.
9.2 Aspora does not operate, control, supervise or audit any vault.
9.3 Storage, custody, vaulting, insurance, audit and reconciliation arrangements are the responsibility of the Authorised Vendor and/or the relevant Vault Operator.
9.4 The Authorised Vendor may arrange insurance against physical loss or damage to gold, subject to policy terms, exclusions, limits and conditions. Please refer to the terms and conditions of the current Authorised Vendor here.
9.5 Insurance may not cover all losses. Exclusions may include market loss, price movements, customer error, fraud, identity theft, cyber incidents, unauthorised account access, government action, force majeure events, delivery issues after acceptance and other exclusions specified by the insurer or the Authorised Vendor.
9.6 The Authorised Vendor may change the Vault Operator, storage location, logistics provider, insurance arrangements or audit process, subject to applicable law and the Authorised Vendor’s terms.
9.7 You may not directly instruct any Vault Operator unless the Authorised Vendor expressly permits this.
10. Sale of gold
10.1 You may submit a request to sell all or part of your Gold Holding, subject to applicable limits, market availability, the Authorised Vendor acceptance, compliance checks, system availability, payment settlement requirements and applicable law. For the avoidance of doubt, you may sell or redeem your Gold Holding (including Enrolled Gold) at any time. A sale or redemption request automatically terminates the relevant wakalah arrangement and the Enrolled Gold will be redeemed at the then-prevailing market price.
10.2 The sale price displayed in the Aspora App is indicative until the sale order is accepted and executed.
10.3 The sale price may differ from the purchase price due to market movements, spreads, mark-ups, fees, taxes, FX rates, liquidity and payment costs.
10.4 Sale proceeds will be paid in accordance with the applicable payment method, settlement cycle and the Authorised Vendor terms.
10.5 Aspora is not liable for market price changes between the time you view a price, submit an order, receive confirmation or receive sale proceeds.
11. Redemption and physical delivery
11.1 Physical delivery may be available only where the Authorised Vendor offers delivery for your product, location, quantity and account type.
11.2 Delivery may be subject to:
(a) minimum quantity thresholds;
(b) fabrication, minting, packaging, delivery, insurance, courier and handling fees;
(c) VAT, customs duties, import charges or similar taxes;
(d) identity verification;
(e) address verification;
(f) delivery location restrictions;
(g) legal or regulatory restrictions;
(h) availability of bars, coins, denominations or products; and
(i) operational timelines;
(j) Counterparty and credit risk (lessee default, non-return);
(k) Liquidity and redemption risk: you may sell or redeem your Gold Holding (including Enrolled Gold) at any time; however, redemption proceeds are subject to prevailing market prices and cash proceeds may take up to 3 business days to reach your linked payment method after a sale or redemption;
(l) Loss of allocation risk (metal ceases to be identifiable);
(m) Shariah risk (certification may be varied or withdrawn); and
(n) Yield risk (rate is indicative and may fall to zero).
11.3 Fractional gold may not be deliverable. If your Gold Holding is below the minimum deliverable quantity, the Authorised Vendor may require you to sell the relevant amount instead of taking delivery.
11.4 Delivery will only be made to an address accepted by the Authorised Vendor and may be restricted to your verified residential address or another approved address.
11.5 You authorise Aspora and the Authorised Vendor to share your name, address, phone number, identity document details and other relevant information with courier and delivery providers.
11.6 You must ensure that the delivery address is accurate and that you or an authorised recipient is available to receive delivery.
11.7 The courier or delivery provider may require OTP verification, identity document verification, signature, photograph, proof of address or other verification before releasing the delivery.
11.8 You must inspect the package before accepting delivery. You should not accept a package that appears tampered with, damaged or compromised.
11.9 Once delivery is accepted, the Authorised Vendor may treat delivery as completed.
11.10 Delivery dates are estimates only. The Authorised Vendor does not guarantee delivery by any specific date unless expressly stated.
11.11 Authorised Vendor’s current expected dispatch period for physical delivery orders is 5 business days to 10 business days after customer request and completion of all required checks, unless otherwise notified.
12. Fees, spreads, mark-ups and taxes
12.1 You may be charged fees, spreads, mark-ups and costs in connection with Aspora Gold UAE.
12.2 These may include:
(a) purchase spread or mark-up;
(b) sale spread or mark-down;
(c) storage or vaulting fees;
(d) insurance fees;
(e) payment processing fees;
(f) card, bank, payment gateway, acquirer or network charges;
(g) delivery, minting, fabrication, packaging or courier fees;
(h) FX conversion charges;
(i) taxes, VAT, customs, import or withholding charges;
(j) inactivity, account, administrative or recovery fees; and
(k) any other fees disclosed in the Aspora App or by the Authorised Vendor.
12.3 Fees may be deducted from your payment, sale proceeds, account balance, Gold Holding or linked payment method.
12.4 You are responsible for all taxes, reporting, duties and charges arising from your use of Aspora Gold UAE.
12.5 Aspora does not provide tax advice.
12.6 Aspora or the Authorised Vendor may change applicable fees, spreads, mark-ups or charges from time to time.
13. Payments and settlement
13.1 Payments may be facilitated by Aspora through the Authorised Vendor, a payment partner, acquirer, bank, card network, payment gateway or other third-party payment provider.
13.2 Depending on the payment model used, the Authorised Vendor or its appointed payment processor may be the merchant of record.
13.3 Where the Authorised Vendor or its appointed payment processor is the merchant of record, Aspora does not collect, hold or transmit customer funds for the relevant Transaction.
13.4 A Transaction may not be completed until payment has been authorised, received, cleared and reconciled.
13.5 If a payment is reversed, charged back, refunded, rejected, delayed, cancelled or found to be fraudulent, the corresponding Transaction may be cancelled, reversed or adjusted.
13.6 If payment failure occurs after gold has been allocated, the Authorised Vendor may reverse the allocation, sell the relevant gold, freeze your account, recover the relevant amount from you or take any other action permitted by law.
14. Refunds, reversals and chargebacks
14.1 Once a purchase or sale is accepted and completed, it may not be refundable or cancellable unless required by law or expressly permitted by the Authorised Vendor.
14.2 Refunds, reversals and chargebacks may be delayed or refused if:
(a) the Transaction has already been executed;
(b) gold has already been allocated, sold, delivered, withdrawn or transferred;
(c) the issue arises from incorrect information provided by you;
(d) you fail KYC, AML/CTF, sanctions or fraud checks;
(e) the payment provider, card network, bank or regulator rejects or delays the refund;
(f) market movement has occurred;
(g) Authorised Vendor disputes liability; or
(h) applicable law does not require a refund.
14.3 If a chargeback, reversal, refund request or payment dispute is raised, Aspora and the Authorised Vendor may suspend your account, freeze your Gold Holding, reverse the relevant Transaction, withhold settlement, deduct amounts from future proceeds or request further information.
14.4 You agree to cooperate with Aspora and the Authorised Vendor in relation to any refund, reversal, chargeback or payment investigation.
15. Gold Earnings (Leasing)
15.1 What the Gold Earnings Feature is: The Gold Earnings Feature allows you to appoint OGOLD Precious Metals Trading LLC, a company incorporated in Dubai, United Arab Emirates (“OGold”), as your agent under a wakalah arrangement. Acting as your agent, OGold places gold you enrol into precious metals leasing arrangements originated and administered by leasing partner. Gold you enrol is called your “Enrolled Gold”. If a lease performs, you may receive additional gold. Default enrolment: By purchasing gold through the Platform, you are automatically enrolled in the Gold Earnings Feature described above. You do not need to take any action to enroll.
15.2 Who actually holds your gold: Your Enrolled Gold is not leased to leasing partner and is not leased to Aspora. Leasing partner arranges leases with third party commercial businesses that use physical gold in their operations, including jewellery manufacturers, mints, refiners, recyclers and dealers. Those businesses are the lessees, and they are your ultimate counterparty. You will not select them, you will not be told their identity by Aspora, and you will not approve any individual lease.
15.3 Returns are not guaranteed and may be zero: Any return depends on the lessee performing its obligations. Rates are variable, are set for each individual lease and are not fixed by Aspora. Past returns are not a guide to future returns. You may receive no return at all.
15.4 You can lose your gold: This is not a deposit, not a savings account and not a bank product. Your Enrolled Gold is not protected by any deposit protection or investor compensation scheme in the United Arab Emirates, the United Kingdom, the United States or any other jurisdiction. You are exposed to the insolvency or default of the lessee, of OGold, of leasing partner and of any vault operator or custodian. Insurance arrangements exist at the leasing partner level, but they are not a guarantee, and they do not cover every loss.
15.5 Gold price risk: Returns are paid in gold, not in currency. You may hold more grams of gold at the end of a lease and still be worth less in AED, GBP, INR or any other currency if the gold price has fallen.
15.6 Regulatory status: Neither OGold nor leasing partner is licensed or regulated by the Central Bank of the UAE, the Securities and Commodities Authority, the Dubai Financial Services Authority, the Financial Services Regulatory Authority of ADGM or the Virtual Assets Regulatory Authority.
15.7 Aspora’s role: Aspora provides the technology interface through which you may enrol gold and view your position. Aspora is not a party to the wakalah, is not a party to any lease, does not hold or custody your Enrolled Gold, does not select lessees and does not set or guarantee returns. Aspora does not provide investment, tax, legal or Shariah advice and nothing in the app is a recommendation that the Gold Earnings Feature is suitable for you. You should take independent advice before enrolling.
15.8 Shariah status: The Wakalah structure underpinning the Gold Earnings Feature has been certified as Shariah-compliant by the AlHuda Centre of Islamic Banking and Economics (AlHuda CIBE) in accordance with AAOIFI Shariah standards applicable to gold transactions (including AAOIFI Shariah Standard No. 57 on Gold and its Trading Controls. Aspora does not itself certify, warrant or opine on the Shariah compliance of the structure. The certification does not constitute a personal Shariah ruling. Customers with personal Shariah questions should seek their own scholarly advice. Aspora will notify you if the Shariah certification is varied, suspended or withdrawn.
15.9 Complaints: If you have a complaint about the Gold Earnings Feature you may raise it with Aspora at [address] and we will pass it to OGold where it concerns the wakalah or a lease. Aspora will tell you where responsibility sits and will not leave you without a route to a decision.
16. Risk warning
16.1 Gold is not cash, e-money, a bank deposit or a guaranteed investment.
16.2 The value of gold may go up or down. You may receive less than you paid.
16.3 You should use Aspora Gold UAE only if you understand the risks.
16.4 Key risks include:
(a) Market risk: gold prices fluctuate and may be volatile.
(b) Spread risk: the buy price and sell price may differ.
(c) FX risk: currency movements may affect your return.
(d) Liquidity risk: you may not always be able to sell immediately or at your preferred price.
(e) Provider risk: the Authorised Vendor or a third-party provider may fail, delay, suspend services or become insolvent.
(f) Custody and vault risk: storage, vaulting and insurance arrangements are provided by OGold or third parties, not Aspora.
(g) Delivery risk: physical delivery may be delayed, unavailable, refused, restricted or subject to additional fees and checks.
(h) Regulatory risk: laws, regulations or regulatory expectations may change.
(i) Technology risk: the Aspora App, the Authorised Vendor systems, price feeds or payment systems may be unavailable or inaccurate.
(j) Cyber and fraud risk: unauthorised access, cyber incidents, identity theft or fraud may affect your account.
(k) Tax risk: buying, selling, holding or delivering gold may have tax consequences.
(l) No-advice risk: Aspora does not assess whether gold is suitable for you.
16.5 Past performance of gold is not a reliable indicator of future performance.
16.6 Any educational or marketing content displayed in the Aspora App is general information only and is not investment, financial, legal, tax, Sharia or other professional advice.
17. System availability and errors
17.1 Aspora Gold UAE may be unavailable, delayed or interrupted due to maintenance, outages, market conditions, third-party failures, payment issues, price feed issues, cyber incidents, regulatory issues, force majeure or other events.
17.2 Prices, balances, charts, confirmations, order statuses and other information displayed in the Aspora App may be delayed, incorrect or incomplete.
17.3 Aspora and the Authorised Vendor may correct any error, including:
(a) pricing error;
(b) balance error;
(c) allocation error;
(d) payment error;
(e) settlement error;
(f) FX error;
(g) tax or fee error;
(h) delivery error; or
(i) duplicate or mistaken Transaction.
17.4 If an error occurs, Aspora or the Authorised Vendor may reverse, cancel, amend, reprice, freeze, suspend or otherwise correct the affected Transaction where permitted by law.
17.5 You must notify Aspora promptly if you notice any error, discrepancy or unauthorised activity.
18. Account suspension and closure
18.1 Aspora or the Authorised Vendor may suspend, restrict or close your access to Aspora Gold UAE if:
(a) you breach these Terms;
(b) you breach the Authorised Vendor’s terms;
(c) you fail to provide requested information;
(d) you fail KYC, AML/CTF, sanctions or fraud checks;
(e) your account is suspected of fraud, misuse, illegal activity or suspicious activity;
(f) required by law, court order, regulator, payment provider or law enforcement authority;
(g) there is a dispute, chargeback, reversal or unpaid amount;
(h) continuing to provide Aspora Gold UAE creates legal, regulatory, operational, commercial or reputational risk; or
(i) the Authorised Vendor stops providing the Gold Services.
18.2 Suspension may affect your ability to buy, sell, redeem, withdraw, deliver or otherwise deal with your Gold Holding.
18.3 If your Aspora account is closed, your Gold Holding may need to be sold, transferred, delivered or otherwise dealt with in accordance with the Authorised Vendor’s terms and applicable law.
19. Complaints and support
19.1 Aspora will provide first-level support for Aspora Gold UAE.
19.2 You should contact Aspora first if you have a complaint or query relating to:
(a) access to Aspora Gold UAE;
(b) onboarding or KYC;
(c) app display issues;
(d) failed or pending Transactions;
(e) incorrect balances;
(f) refunds, reversals or chargebacks;
(g) delivery or redemption;
(h) fees or pricing;
(i) account suspension; or
(j) any other customer issue.
19.3 Aspora may refer or escalate your complaint to the Authorised Vendor where the issue relates to gold procurement, pricing, allocation, storage, insurance, sale, redemption, delivery, fulfilment, compliance review or the Authorised Vendor systems.
19.4 The Authorised Vendor may contact you directly where required for legal, regulatory, KYC, delivery, complaint, fraud prevention or operational purposes.
19.5 Aspora and the Authorised Vendor may require documents, screenshots, transaction references, proof of payment, identity verification or other information before investigating a complaint.
19.6 Complaint resolution timelines may depend on the nature of the issue, the Authorised Vendor, third-party providers, payment networks, delivery partners, banks, regulators and applicable law.
20. Communications
20.1 Aspora may communicate with you through the Aspora App, push notification, email, SMS, WhatsApp, phone or any other contact method you have provided.
20.2 Communications may include confirmations, receipts, KYC requests, delivery updates, complaints updates, legal notices, risk warnings, operational notices, pricing notices, fee notices and regulatory notices.
20.3 You must keep your contact information accurate and up to date.
20.4 Notices sent to your registered contact details will be treated as received unless Aspora receives a delivery failure notification.
21. Customer responsibilities
21.1 You must:
(a) provide accurate, complete and up-to-date information;
(b) keep your account credentials secure;
(c) use Aspora Gold UAE only for lawful purposes;
(d) not use Aspora Gold UAE for money laundering, terrorist financing, sanctions evasion, fraud, tax evasion or illegal activity;
(e) ensure your payment method belongs to you and is lawfully funded;
(f) review prices, fees, confirmations and disclosures before placing any order;
(g) monitor your account and report errors promptly;
(h) comply with applicable tax, customs, import and reporting obligations;
(i) cooperate with KYC, AML/CTF, sanctions, fraud and complaint investigations; and
(j) comply with these Terms and Authorised Vendor’s terms.
21.2 You are responsible for all activity on your account unless caused by Aspora’s fraud, wilful misconduct or breach of applicable law.
22. Limitation of liability
22.1 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law.
22.2 Aspora is not liable for:
(a) gold price movements;
(b) market loss;
(c) loss of profit, opportunity, goodwill, business or anticipated savings;
(d) indirect, special or consequential loss;
(e) Authorised Vendor’s acts or omissions;
(f) Vault Operator acts or omissions;
(g) payment provider, bank, card network, courier, logistics provider, refinery or third-party failures;
(h) delays in delivery, sale, settlement, redemption or withdrawal;
(i) rejected, suspended or delayed Transactions due to KYC, AML/CTF, sanctions, fraud or legal checks;
(j) taxes, duties, customs charges or import restrictions;
(k) system outages, price feed errors or data display errors caused by third parties;
(l) force majeure events; or
(m) any loss caused by your breach of these Terms.
22.3 Aspora’s aggregate liability to you in connection with Aspora Gold UAE will be limited to the greater of:
(a) the fees paid by you directly to Aspora for Aspora Gold UAE in the three months before the event giving rise to the claim; or
(b) the minimum amount required by applicable law.
22.4 Authorised Vendor’s liability to you is governed by the Authorised Vendor’s applicable terms.
23. Changes to these Terms
23.1 Aspora may update these Terms from time to time.
23.2 Changes may be made to reflect changes to the Gold Services, the Authorised Vendor’s terms, applicable law, regulation, regulator expectations, operational requirements, payment arrangements, tax treatment, compliance controls, fees, product structure or risk controls.
23.3 Aspora may notify you of material changes through the Aspora App, email or another communication channel.
23.4 Continued use of Aspora Gold UAE after changes take effect means you accept the updated Terms.
24. Termination or withdrawal of Aspora Gold UAE
24.1 Aspora may suspend, withdraw, discontinue or terminate Aspora Gold UAE at any time.
24.2 Aspora may do so where:
(a) the the Authorised Vendor relationship ends;
(b) the Authorised Vendor can no longer provide the Gold Services;
(c) required by law or regulator expectation;
(d) payment, banking, vaulting, delivery or compliance arrangements become unavailable;
(e) Aspora changes or discontinues the product; or
(f) continuing the product creates unacceptable legal, regulatory, commercial or operational risk.
24.3 If Aspora Gold UAE is terminated, Aspora will use reasonable efforts to provide information about how existing Gold Holdings may be sold, transferred, delivered or otherwise dealt with under the Authorised Vendor’s terms and applicable law.
25. Governing law and disputes
25.1 These Terms are governed by the laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Dubai.
25.2 The courts of Dubai shall have jurisdiction over disputes arising from or in connection with these Terms, unless mandatory consumer law requires otherwise.
26. Further information
For further information about the Gold Services and the Gold Earnings Feature, please see:
- OGold Terms and Conditions: https://www.ogold.app/terms-and-conditions
By using Aspora Gold UAE, you acknowledge that you have been provided access to these terms. The OGold terms apply to the Gold Services provided by the Authorised Vendor.
For the avoidance of doubt, these Terms govern your relationship with Aspora and your use of the Aspora App.
27. Customer acknowledgement
26.1 By using Aspora Gold UAE, you confirm that:
(a) you have read and accepted these Terms;
(b) you understand that Aspora is not the seller, buyer, custodian, vault operator, insurer or deliverer of gold;
(c) you understand that the Authorised Vendor provides the Gold Services;
(d) you understand that gold prices may go down as well as up;
(e) you understand that your Gold Holding is not cash, e-money or a bank deposit;
(f) you consent to Aspora sharing your KYC Information, personal data and Transaction data with the Authorised Vendor and relevant service providers; and
(g) you understand that Transactions may be delayed, rejected, suspended or reversed for KYC, AML/CTF, sanctions, fraud, payment, legal, regulatory, technical or operational reasons. By accepting these Terms you further acknowledge that: (i) all gold purchased through the Platform is by default enrolled in the Gold Earnings Feature; and (ii) there is no gold holding product on this Platform that does not include the Gold Earnings Feature.